Welcome to Head Out Now Travels Private Limited!
Please review these terms and conditions of HeadOutNow.com, herein referred to as HON, as all our products are sold subject to these Terms and Conditions.
The contract between the Client and us shall be governed by the same.
Your contract is with Head Out Now Travels Private Limited. A contract exists between us when we have confirmed that we have space available on the tour of your choice and we have received your signed Travel Confirmation Form and advance.
Upon completion of the signed booking form 25% of the tour cost, must be paid to the company. However the amount varies from booking to booking and may go upto 100% in some cases.
Payments should be made in the name of Head Out Now Travels Private Limited by Cheque, Demand Draft, Credit Card, Cash Deposit in our bank account, cash payment at our office, NEFT, IMPS, RTGS, Wire-transfer, PayPal, PayUMoney or any other payment gateway specified by us. Payment by Demand Draft can be drawn at our cost. In unavoidable circumstances, cash payments are accepted.
Payments through Credit Card, PayUMoney and PayPal shall attract an additional charge of 2%, 2.25% and 4.4% respectively.
Once the completed Travel Confirmation Form and the advance have been received an invoice will be sent, along with a receipt for the money already paid. The full payment towards the cost of the tour must be paid at least 30 days prior to tour departure. Failure to pay the balance within the specified period will result in the cancellation of the booking, and the payment of a cancellation fee, as detailed below.
IF YOU CANCEL YOUR HOLIDAY
If you or any member of your party wishes to cancel your holiday, you must notify us in writing only. In any case, the date of cancellation will be at the date on which notice is received by us. The person who signed the confirmation form must also sign the letter of cancellation. As this incurs administrative costs and we may not be able to resell your booking, cancellation charges are different on booking to booking basis, depending on how much cancellation amount we have to bare according to vendor’s policy.
IF YOU CHANGE YOUR BOOKING
If, after your confirmation, invoice has been issued and you wish to change your travel arrangements in any way, for example your chosen departure date, names of passengers or accommodation, we will do our best to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You may also be asked to pay an administration charge of per person per change and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
SCOPE OF ACTIVITY
We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or transport company, hotel, restaurant, kitchen caravan or any other facility or service mentioned in this brochure. Though we take care in selecting all the ingredients in your holiday, we can only select and inspect them. As we have no control in running of them, we cannot be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners/coach operators/tour operators who are the Company’s independent contractors. We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life or property of the Client or interfere with enjoying or availing the following and /or the other services to be provided on the tour.
We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the company. The information within this brochure has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.
TRAVEL DOCUMENTS AND CLEARANCES
It shall be sole responsibility of the Clients to hold valid travel documents and statutory clearances, to enable you to travel on the Tour such as passports, insurance and medical insurance certificates and other statutory certificates including immigration clearance. In any case, your Passport must be valid for at least six months subsequent to the scheduled return date of the tour and for nine months in case of travel to certain countries.
As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments, the Operator shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act/omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of Tour by Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through us. Even if visas are rejected, our stipulated fees shall be payable by the Client. There will be no refund to the Client, or any member of his party, is unable to travel due to the said reasons. In such cases, the non-refundable deposit paid by the clients shall be forfeited and no claim whatsoever shall be made for the same.
In the event that a client is unable to travel on the tour originally booked by him/her, due to rejection of visas by the concerned embassy, the said client shall have the option to postpone his/her tour to any other future date or transfer his tour to any other tour and in such case the transfer fee for the transfer of the tour shall apply. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.
CONDITIONS OF TRAVEL
The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time. In case if a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as “no show” on the tour and 100% cancellation charges will be levied. If a client avails pre – tour services or part thereof, or the air tickets (cost of which is included in the main tour cost) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets; tour arrangements or part thereof, it shall be treated as “no show” and there will be no refund whatsoever for the unutilized pre-tour or main tour services.
Head Out Now Travels Private Limited, reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Head Out Now Travels Private Limited, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company (Head Out Now Travels Private Limited) arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.
If no suit/action is brought against the Company (Head Out Now Travels Private Limited) within three months of the last day of the Tour, the Company shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have relinquished/abandoned all his rights under or arising from this Contract.
In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.